A fixed IT partner on the island
We are an IT service provider based in Mallorca. With a maintenance agreement you have one contact who knows the installation – in English, German or Spanish, without a switchboard and without telling your story again every time.
What it includes
Updates with judgement. Firmware for routers, access points, cameras and servers. Not every version on release day – but the ones that close security holes, and always with a way back if something does not fit.
Monitoring. We know that a disk is filling up, that a camera has stopped recording or that the line drops at night before you notice. That is the part of the work nobody sees – and the one that prevents most urgent calls.
Tested backups. With regular test restores. A backup that nobody has ever restored is an assumption.
One fixed contact. A name and a phone number, in English, German or Spanish. No switchboard and no repeating the history every time.
Up-to-date documentation. What is installed, where it is, with which passwords and what was changed last. It also helps on the day you decide to work with another provider.
Who it makes sense for
For installations that something depends on: a hotel that cannot be without Wi-Fi in the season, a company whose server carries its invoicing, a finca that stands empty half the season and still needs to be monitored.
A single computer at home does not need maintenance – and we will tell you so on the phone instead of selling you a contract.
How it works
1. Initial review. We look at what is there: devices, age, configuration, backups, weak points. At the end you have a report and know what should be fixed before maintenance starts.
2. Agreement. Scope, response times and price in writing. No long minimum terms.
3. Ongoing work. Updates and regular checks, monitoring in the background, and a message from us when something needs a decision from you.
4. When something fails. A response on the same working day. Whatever can be solved remotely is solved remotely – also when you are not on the island.
What it costs
It depends on how many devices need looking after, how many sites there are and what response time you need. A finca with one network and four cameras is not a hotel with two buildings and sixty access points, and charging the same for both would not be serious.
What is fixed: the initial review has a set price that you know beforehand, and the consultation is not charged. After that you receive a monthly fee in writing, with no surprises at the end of the year.
We also help without a contract
If you prefer to call us only when something fails, that is possible for installations we know. But it should be said clearly: without an agreement there is no priority and no committed response time. In August, with the island full, you notice the difference.
Mallorca, Ibiza and Menorca
We are based in Mallorca and work here every day. We take on maintenance in Ibiza and Menorca on request, especially when most of it can be handled remotely. Ask us – we will tell you frankly whether we are the right fit.
FAQ
Do we have to sign a contract?
No, it is not mandatory. We also deal with individual faults on installations we know. But without agreed maintenance there is no priority and no guaranteed response time – worth knowing beforehand rather than on the day something fails.
Do you maintain installations you did not build?
Yes, after an initial review. We need to know what is there before we take responsibility for it. The review is charged once, and we tell you frankly whether maintaining the installation is worthwhile or whether renewing part of it is the better deal.
How quickly do you respond?
For installations with agreed maintenance, on the same working day. Whatever can be solved remotely is solved remotely, usually in less than an hour and without waiting for someone to drive there.
Is it worth it if the property is empty half the season?
That is exactly when. An empty house does not tell anyone when the connection drops, a disk fills up or a camera stops recording. Monitoring exists so that the alert arrives before the guest does.
Do you check the backups?
Yes, and that is the point. A backup that nobody has ever restored is an assumption, not a backup. We run test restores regularly and show you the result.
Related: Data backup · Services for fincas and villas · All services for businesses